Privacy policy

Last updated: April 24, 2025

This privacy policy explains how Café Napoléon (the "Site", "we", "our" or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on cafenapoleon.com (the "Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this privacy policy, "you", "your", and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully. By using the Services and accessing them, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, please do not use or access the Services.

Changes to this privacy policy

We may update this privacy policy from time to time, particularly to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last Updated" date, and take any other measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as indicated below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce the applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you submit to us directly through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer service information including the information you choose to include in your communications with us, for example when you send a message through the Services.

Certain features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who are likely to collect information on our behalf, such as:

• Companies that support our Site and our Services, like Shopify.
• Our payment processing organizations, which collect payment information (e.g., bank account information, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you requested, for the purpose of executing the contract we have entered into with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or our advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this privacy policy. See also the section below, Website and Third-Party Links.

How we use your personal information

• Provision of Products and Services. We use your personal information to provide you with the Services in order to execute the contract we have entered into with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, your purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating any returns and exchanges, as well as other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as stated in its privacy policy and its consumer privacy policy.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately.
• Communicate with you and improve the Services. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to ensure our responsiveness, provide you with efficient services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store with Shopify, go to https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please keep in mind that deleting or blocking cookies may harm your user experience and cause some Services to malfunction, including certain features and general functionalities, or their unavailability. Additionally, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract execution purposes, legitimate purposes, and other reasons subject to this privacy policy. This may include:

• Of suppliers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping).
• Business and marketing partners to provide you with services and address advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you ask us to disclose or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or identifier integrations, with your consent.
• With our affiliates or within our group of companies, in our legitimate interest to manage a successful business.
• In the context of a commercial transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections "How we collect and use your personal information" and "How we disclose personal information":

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Websites and Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites that we do not control, you should review their privacy and security policies as well as their other general terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. The information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of said third-party platforms, without the use we or a third party make of it being limited. The fact that we include such links does not, in itself, imply approval of the content of said platforms or their owners or operators, except in situations stated in the Services.

Data on children

The Services are not intended to be used by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this privacy policy, we do not actually know that we "share" or "sell" (as defined by the applicable legislation) the personal information of individuals under 16 years of age.

Security and preservation of your information

Please be aware that no security measure is perfect or impenetrable and that we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period of your personal information depends on various factors, such as whether we need this information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on your place of residence, you may be entitled to all or part of the rights listed below in connection with your personal information. However, these rights are not absolute and can only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

• Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right to deletion: You may have the right to request that we delete the personal information we hold about you.
• Right to correction: You may have the right to request that we correct the personal information we hold about you.
• Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
• Communication Preferences Management: We may send you promotional emails which you can opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights when indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as promptly as required by applicable law.

Complaints

If you have any complaints regarding how we handle your personal information, please contact us using the contact details provided below. If our response to your complaint does not satisfy you, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details indicated below, or to file your complaint with your local data protection authority.

International users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by employees and by third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights you have, please call us or send us an email at william@cafenapoleon.com or contact us at 2702 rue Lapierre, Montréal, QC, H8N 2W9, CA.