Refund policy

We apply a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: info@cafenapoleon.com. Please note that returns must be sent to the following address: 2702, rue Lapierre, Montréal, QC, H8N 2W9

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us for any questions regarding returns at the address info@cafenapoleon.com.

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the problem and resolve it.

Exceptions or non-returnable items
Some types of items cannot be returned, such as perishable products like food. Coffee purchased on our website can only be exchanged if there is a valid reason (e.g., receipt of a perishable product that is expired, damage to the product threatening its integrity, or receipt of the wrong product), within 30 days after purchase.

Unfortunately, we do not accept returns of promotional items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please note that the processing and posting of the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since the approval of your return, please contact us at info@cafenapoleon.com.

Warranty on residential equipment – Machines and mills

Warranty period

The warranty for espresso machines and residential grinders varies depending on the manufacturer. It begins on the date of purchase of the equipment. The exact duration of the warranty is indicated on the equipment's technical data sheet.

Shipment for repair

In case of returning equipment for repair under warranty:

  • Shipping costs at Café Napoléon are the responsibility of the customer.

  • Once the equipment is repaired, the return shipping costs are the responsibility of the customer.

What the warranty covers

The warranty includes the parts and labor necessary for the repair of the machine or mill, including the following mechanical and electrical components (non-exhaustive list):

  • Control panels

  • Pumps

  • Boilers

  • Infusion groups

  • Pipes

  • Engines

  • Internal wiring

The warranty applies only in the context of normal use of the equipment.

What the warranty does not cover

The warranty does not apply in the following cases:

Improper use of equipment

  • Operation without proper filling of the boiler, causing overheating of components.

  • Absence of regular descaling of the boiler and the water system.

  • Neglecting the cleaning of milk components (nozzles, pipes, etc.).

  • Omission of the periodic maintenance of the infusion pump.

  • Storage at inappropriate temperatures (e.g., in a vehicle during winter, causing the equipment to freeze).

Normal wear and tear

  • Seals to be replaced after prolonged use

  • Scratches, dents, or other cosmetic damages on surfaces

Regular maintenance

  • Descaling the machine

  • Complete cleaning of foaming components